ANALIZA POSLOVNE KOMUNIKACIJE U RANŽIRNOM KOLODVORU ZAGREB
ANALYSIS OF BUSINESS COMMUNICATION AT THE ZAGREB SHUNTING YARD

Summary/Abstract: Due to its location and size, the Zagreb Shunting Yard is a good example of a logistics and distribution center where, as the central base of the entire Croatian railway network, the south-western and southern parts of the coastal railway network are connected with the far north and eastern part, and subsequently with the entire European railway transport system.In such a system, the transfer of information between all internal and external stakeholders is very demanding and complex, so it is necessary to give extra attention to the development and application of business communication processes.The purpose of this article is to analyze the process of business communication using the example of the Zagreb Shunting Yard using the general communication model "Everyone works". The paper will describe the methods, types and channels of communication between employees for the technical inspection of the trains as well as the effects of communication, all with the aim of emphasizing the importance of establishing and continuously improving communication processes necessary for the normal functioning and organization of the Zagreb shunting Yard’s activities.

• Details
• Contents