Administracja publiczna jako organizacja ucząca się – badanie usługobiorców PIORiN
Public administration as a learning organization – a survey of PIORiN service users

Summary/Abstract: The purpose of this paper is to present the results of a survey of PIORiN service recipients in the context of a learning organization. Respondents identified categories related to staff subject matter expertise as strengths of the inspection. As possible areas of research they indicated a possible too slow pace of work. Further research is indicated to examine the impact of stereotypes affecting customer perceptions of officials. The study is the first comprehensive survey of PIORiN based on a nationwide sample.

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