ALEXITHYMIA AND ITS EVALUATION WITH REGARD TO THE ORGANIZATIONAL COMMITMENT IN TOURISM INDUSTRY
ALEXITHYMIA AND ITS EVALUATION WITH REGARD TO THE ORGANIZATIONAL COMMITMENT IN TOURISM INDUSTRY

Summary/Abstract: Abstract. In the tourism industry in which human relations are intense, the treatments of employers and directors to their employees affect their attitudes towards the institution, their work and the sector they have been working for, in a positive or negative way. That tourism employees, driven into loneliness due to ignorance of feelings, to increase the alexithymia(emotional deafness) as well as negatively affect organizational commitment and human relations. Thus, the alexithymic characteristics of the tourism employees, not being able to establish healthy and proper relationships in the organization, make it impossible for employees to be productive and serve in such a way to satisfy customer. The aim of this study is to evaluate the alexithymia concept with regard to the tourism industry, reveal the relationship between the organizational commitment of the tourism employees and alexithymic characteristics.

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