Performanţa spitalelor, o componentă-cheie a procesului de reformare a sistemului de sănătate din România
Hospital Performances, a Key Component as Part of the Health Reform Process from Romania

Summary/Abstract: Hospital performance is one of the key elements to be considered when the reform process is designed for a better patient satisfaction. Measurement is central to the concept of hospital quality improvement. In this paper are explained some important concepts for thinking and for implementation of the reform in health’s sector. The paper provides a means to define what hospitals actually do, and to compare that with the original targets in order to identify opportunities for improvement. Also the paper contains the principal methods for measuring hospital performance, such as regulatory inspection, public satisfaction surveys, third-party assessment, and statistical indicators, most of which have never been tested rigorously. Each of them are explained also from the perspective of the World Health Organization. Final part of the paper includes the most important policy implications and several conclusions to be considered along the entire reform process in the Romanian public hospitals.

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