CHATBOT TECHNOLOGY FOR SUPPORT LEARNING ACTIVITIES IN THE COVID-19 PANDEMIC
CHATBOT TECHNOLOGY FOR SUPPORT LEARNING ACTIVITIES IN THE COVID-19 PANDEMIC

Summary/Abstract: Most countries in the world have experienced the shock of the first three months during the COVID-19 pandemic. Lockdown affected all economic realms, turned the usual mode of life upside down, taught everyone, without exception, to live in a new way. Surprisingly, many spheres of personal, social and professional life have not only been able to resist, but also to adapt to the new reality. It is fair to say that Higher Education (HE) has become one of those that the pandemic has had the greatest impact on a global scale. Moreover, HE has become one of those prepared to move most of its processes online. Due to the popularization and growth of the mobile device market, as well as the convenience of using modern messengers, communication between people has become easier. Distance learning presupposes fast and efficient information transfer and feedback. The use of chatbots these days is reflected in almost all spheres: from e-commerce to industry and education. In the study, we will highlight some important features in the chatbots use in the learning process, get acquainted with their applicativity in universities to identify the main advantages and disadvantages of their use, as well as to form general recommendations aimed at improving the effectiveness of their appliance in the learning process. Among other things, the article will consider the prospects and theoretical aspects of applicability and effectiveness of chatbots in the learning process, acting as a tool to improve the interaction between teachers and students in organizational and methodological issues. The purpose of the study is to assess the effectiveness of modern messengers and chatbots. The authors conclude that the chatbot is a useful tool in organizing the learning process, as well as interesting and convenient to use for both students and teachers. Besides, it caters to the needs of the younger generation who are gaining knowledge in the context of digitalization.

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