Restoring Trust in an Organization after a Business School Rankings Scandal
Restoring Trust in an Organization after a Business School Rankings Scandal

Summary/Abstract: This paper investigates how an organization tries to restore trust after an organizational-level scandalby examining the trust repair process. The study adopts a qualitative research approach to analyze the case ofthe scandal at Temple University’s Fox School of Business concerning the submission of false data to the rankingbody. This paper shows the importance of trust between education institutions and the society and how it is difficultto rebuild it after violation. While dealing with trust rebuilding at the organizational level, we should consider notonly the prior reputation of the organization, but also appropriate timing of trust repair mechanisms and numberof actors involved in the trust failure situation. This paper also presents the trust rebuilding actions in a novelinstitutional setting, that is, in case of the business school

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