THE ROLE AND THE IMPORTANCE OF AUDIENCE IN THE PUBLIC INSTITUTIONS
THE ROLE AND THE IMPORTANCE OF AUDIENCE IN THE PUBLIC INSTITUTIONS

Summary/Abstract: In today's society, government must fulfill the Romanian society. In these conditions, the citizens have expectations of increasingly large public administration, from the desire of a responsible administration, operating on public-customer relationship, administration-public service. Citizens need a functional public system, accessible, equitable, efficient, and responsive and tailored to their needs. Starting from the principles governing public administration principles such as due process, transparency, professionalism, customer focus, an important role of prefect is to ensure compliance with the law and to implement local governing program. Calling on theoretical theses we tried to make an analysis of the audiences at the Prefect Institution Bihor County for the same first six months in 2015 and 2016. In this study case, we have tried to identify the issues that were raised by the citizens, trying to follow and how to solve them, but also the type of the requests. One of the main conclusions we reached was that in Bihor county citizens trust the institution under review.

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