Percepcija generacijskih razlika u poslovnom ponašanju pripadnika generacija X i Y
The perception of generational differences in work behavior between members of Generation X and Y

Summary/Abstract: An overview of the existing literature implies the conclusion that the characteristics and tendencies of particular generations are significantly different, leading to misunderstandings in business communication. In this paper, 144 employees, members of Generation X and Y, were surveyed with the aim of identifying the preferred forms of communication and the frequency of mutual misunderstandings. Mutual perceptions of different aspects of work behavior, derived from previous research were also examined. The results show a high degree of consistency between Generation X in the perception of Generation Y, mostly in the direction suggested by previous research. Most of those perceptions were also noted by the majority of Generation Y, but with a noticeably lower degree of consensus. Differences in preferred forms of communication were also found, with Generation X preferring oral communication, which is possible to link with the finding that this generation is less likely to experience communication misunderstandings than Generation Y.

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