Język jako bariera w komunikacji administracji publicznej z obywatelami
Language as a Barrier to Communication between Public Administration and Citizens

Summary/Abstract: This paper is focused on the problems of communication between public administration and citizens. The language of legal forms of public administration activity, letters, official documents and other messages addressed to individuals not only carries the specific axiological load but is one of the core value in a state, including the value of law itself; it should be comprehensible to citizens because the above documents shape their rights and obligations, often in an authoritative manner, and interfere in their sphere of freedom and fundamental rights. The language (bureaucratic style) which is incorrect, imprecise and incomprehensible to citizens constitutes a significant barrier to effective communication between public administration and citizens; it may undermine confidence in the state and law, violate citizens’ sense of legal security and be a barrier to the implementation of the rules of reliability and efficiency in public institutions.

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