PUBLIC MANAGEMENT FROM THE PERSPECTIVE OF CREATING PUBLIC VALUE IN THE ERA OF E-GOVERNMENT
PUBLIC MANAGEMENT FROM THE PERSPECTIVE OF CREATING PUBLIC VALUE IN THE ERA OF E-GOVERNMENT

Summary/Abstract: THE TRANSITION TOWARDS A FULLY-DIGITAL ERA CHANGES THE ACCESS TO PUBLIC SERVICES AND HAS A STRONG IMPACT ON THE PURPOSE OF PUBLIC ADMINISTRATION – SATISFYING THE GENERAL INTEREST – AND THEREFORE ON THE PUBLIC VALUE CREATED BY THE PUBLIC ADMINISTRATION THROUGH THE USE OF IT&C. THE CURRENT REFORM OF PUBLIC ADMINISTRATION VIA “DEMATERIALIZATION”, AS AN EFFECT OF DIGITALISATION, PRESUMES THE IMPROVEMENT OF THE QUALITY OF PUBLIC SERVICES PROVIDED TO CITIZENS, BUT, IN THE DYNAMICS OF CHANGE, EQUITY IN PUBLIC SERVICE PROVISION IS NOT ONE OF THE PUBLIC VALUES INFLUENCED FOR THE BETTER, BECAUSE THE CONCEPT OF E-GOVERNMENT IS NOT SUFFICIENTLY FOCUSED ON THE SOCIAL CATEGORIES THAT ARE VULNERABLE WHEN FACED WITH THE NEW GOVERNING TRENDS. SOCIAL EXCLUSION, A CONCEPT WHICH IS AS OLD AS SOCIETY ITSELF, IS NOT ERADICATED THROUGH THE IMPLEMENTATION OF IT&C, BUT TURNED INTO DIGITAL EXCLUSION, WHICH IS BASED ON A DIVERSE DIGITAL GAP GENERATED THROUGH EDUCATION, STANDARD OF LIVING, AGE, AND INTERNET ACCESS.

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