Indonesian Education Services Quality: The Influence of Leadership and Total Quality Management
Indonesian Education Services Quality: The Influence of Leadership and Total Quality Management
Author(s): Anis Fauzi, Nana Suryapermana, Ayu Wahyuni, Ridwan GofurSubject(s): Education, Management and complex organizations, Pedagogy
Published by: Vytauto Didžiojo Universitetas
Keywords: Leadership; Implementation; Total quality management; Education quality servines;
Summary/Abstract: The study aimed to understand the influence of leadership and Total Quality Management (TQM) implementation on the educational services quality in Banten, Indonesia. Research data is obtained through surveys, observation sheets, and documentation studies. The findings showed that leadership and TQM implementation positively affect the educational services quality by 11.8% and 19%. Two variables are also combined as independent variables that positively impact the educational services quality.
Journal: Pedagogika
- Issue Year: 149/2023
- Issue No: 1
- Page Range: 105-122
- Page Count: 18
- Language: English