Quality and its Measurement in Transportation, Info-communication and Postal Services
Quality and its Measurement in Transportation, Info-communication and Postal Services
Author(s): Miroslav HrnčiarSubject(s): Evaluation research, ICT Information and Communications Technologies
Published by: Žilinská univerzita v Žilině
Keywords: Transportation; Info-communication; Postal Services; Quality; Measurement;
Summary/Abstract: Transportation, Info-Communication and Postal Services (TICPS) have a special position in the sector of services when taking into consideration the organization and management of processes. The paper describes the common features of services from the quality management point of view and compares the common used criteria in selected types of services. In the paper, the basic approaches to quality measurement in TICPS from customer and organisational points of view are presented as well. The paper is based on the solution and the conclusions of research project 519/2 "The model of a communication service within a territory administration - region".
Journal: Komunikácie - vedecké listy Žilinskej univerzity v Žiline
- Issue Year: 4/2002
- Issue No: 1-2
- Page Range: 33-44
- Page Count: 12
- Language: Slovak, English
