DIE BESCHWERDE - DIE REKLAMATION INNERHALB EINES GESCHÄFTSABLAUFS
DIE BESCHWERDE - DIE REKLAMATION INNERHALB EINES GESCHÄFTSABLAUFS
Author(s): Rodica Teodora Biriş, Vera KozakovaSubject(s): Economy
Published by: Editura Universităţii Vasile Goldiş
Keywords: Beschwerde; Kunde; Lieferant; Geschäftsbrief; Regel; Formulare; Wünsche; Firma; Unzufriedenheit
Summary/Abstract: The present paper treats two situations: first the situation of the dissatisfied customer, who did not receive all the products he ordered or he received another product and the second situation is when the supplier tries to correct his mistake. In these cases we have two business letters: the letter of complaint and the reply letter. Both of them will be explained by means of examples.
Journal: Studia Universitatis Vasile Goldiş, Arad - Seria Ştiinţe Economice
- Issue Year: 18/2008
- Issue No: 1
- Page Range: 493-500
- Page Count: 84
- Language: German
