MANAGING QUALITY IN HIGHER EDUCATION SYSTEM: INSIGHTS FROM THE LITERATURE
MANAGING QUALITY IN HIGHER EDUCATION SYSTEM: INSIGHTS FROM THE LITERATURE

Summary/Abstract: The purpose of this paper is to understand meaning and operationalization of quality management concepts such as total quality management, quality assurance, benchmarking, service quality and accountability in context of higher education. The paper comes under category of systematic literature review and involves three phases of planning, reviewing and reporting. The paper examines 522 articles published in various journals of repute from 1999 to 2022. Findings reveals the trend and evolutionary pattern of literature in terms of frequency of articles, key dimensions, pattern of research methodologies, frequency of citations, distribution of articles in journals, trend of publication for countries and models developed. Findings also show that there is a differentiation of issues of quality management pertaining to developing and developed economies. The paper contributes to theory by highlighting the adaptation and application of quality management concepts in knowledge generation processes of higher education. It also presents an integrated framework which may be used to develop various instruments of measurement for periodic planning, review and audit of quality levels. The policy makers and academic administrators would find identified role of each stakeholder useful for planning and enhancement of academic productivity. The relationship among various constructs might help policy makers to maintain the sustainability of the system and develop a more effective regulatory system. The paper highlights the importance of quality management concepts in the management of higher education system.

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