Grupa dyskusyjna na komunikatorze Facebook Messenger jako przestrzeń organizacji pomocy dla uchodźców z Ukrainy – obserwacja uczestnicząca ukryta
A discussion group on Facebook Messenger as a space for organizing help for refugees from Ukraine – covert participant observation

Summary/Abstract: This article tries to fill the gap in the literature on the use of Facebook Messenger as a space for organizing help in the event of an international crisis – which is the war in Ukraine. The aim of the study is to answer the question whether Messenger was an effective tool for organizing the work of a group of spontaneously gathered volunteers in the initial phase of this crisis. To find the answer, the method of covert participant observation, categorization of chat content and a quantitative method were used to determine the number of group members and their activity. It turned out that Facebook Messenger allows you to support the organization of the group and coordinate its tasks, but it generates limitations listed in the text of the article and is not a tool that satisfies all communication needs.

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