Resilience to Online Privacy Violation: Developing a Typology of Consumers
Resilience to Online Privacy Violation: Developing a Typology of Consumers
Author(s): Jelena Budak, Edo Rajh, Bruno ŠkrinjarićSubject(s): Economy, Marketing / Advertising
Published by: Editura Universităţii »Alexandru Ioan Cuza« din Iaşi
Keywords: resilience; online privacy violation; privacy concern; consumer typology; Croatia;
Summary/Abstract: This study examines which segments of population with similar resilience to online privacy violation, severity of online privacy violation, and attitudes towards online privacy concern exist in Croatia, and whether they can be differentiated by demographic characteristics and attitudes towards other online constructs. Research is performed on a representative sample of Croatian Internet users who experienced online privacy violation. The survey data were analyzed using factor analysis, k-means cluster analysis, chi-square test and ANOVA. The findings indicate three groups of consumers with: (1) low-resilience, (2) moderate-resilience, and (3) high-resilience; who differ in age, income, and online buying habits.
Journal: Scientific Annals of Economics and Business
- Issue Year: 70/2023
- Issue No: 3
- Page Range: 379-398
- Page Count: 20
- Language: English
