Satisfaction of seniors with the provision of the health care and services in selected healthcare facilities in the Slovak Republic
Satisfaction of seniors with the provision of the health care and services in selected healthcare facilities in the Slovak Republic

Summary/Abstract: Introduction: Satisfaction with the provision of quality nursing care and services among patients placed in health care facilities for the elderly is important. Aim: The aim of our exploratory analysis was to map and analyze the views of seniors on the provision of health care and services in the health care facilities in which they are placed. Methods: The research was conducted in three selected health care facilities in the Slovak Republic, in Košice. Number of respondents - 50. We used a structured questionnaire. We used descriptive statistics. Results: Of the 50 (100 %) respondents, 45 (90 %) expressed satisfaction with their healthcare provision. Only 5 (10 %) patients were dissatisfied. 47 (94 %) respondents were satisfied with the nursing care provided by the nurses, only 3 (6 %) were dissatisfied. Satisfaction with the services provided was reported by 12 (24 %) respondents, while dissatisfaction was reported by 38 (76 %) respondents. Conclusion: Many negative aspects affect the satisfaction of seniors with the provision of quality nursing care and services in health care facilities. To eliminate them, it is necessary to be aware of them. A comprehensive intervention by a team working in health care facilities for the elderly is helpful.

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