THE IMPACT OF CUSTOMER SATISFACTION WITH E-COMMERCE SYSTEM
THE IMPACT OF CUSTOMER SATISFACTION WITH E-COMMERCE SYSTEM
Author(s): Nelsi WISNA, Rashwhysnoe Boing KOTJOPRAYUDI, Asti WIDAYANTI, Renny SUKAWATISubject(s): National Economy, Business Economy / Management, Health and medicine and law, Accounting - Business Administration, ICT Information and Communications Technologies, Socio-Economic Research
Published by: Facultatea de Management, Academia de Studii Economice din Bucuresti
Keywords: e-commerce; customer satisfaction; SEM PLS;
Summary/Abstract: The pandemic condition can change the pattern of online shopping behavior in Indonesia. This change in shopping behavior causes the level of visits for each e-commerce in Indonesia to increase. With a high number of visitors, of course, this e-commerce has a quality information system and quality information that greatly affects customer satisfaction. This study can explain that the quality of information systems used by e-commerce affects customer satisfaction, the quality of information produced by e-commerce affects customer satisfaction and the quality of information systems also affects the quality of information produced. Data collecting through a questionnaire and the data processing using SEM PLS.
Journal: Business Excellence and Management
- Issue Year: 12/2022
- Issue No: 4
- Page Range: 65-75
- Page Count: 11
- Language: English