REVIEWS OF LITERATURE REGARDING INTERPERSONAL SKILLS AND THE WORKPLACE OVER THE YEARS 2011-2021
REVIEWS OF LITERATURE REGARDING INTERPERSONAL SKILLS AND THE WORKPLACE OVER THE YEARS 2011-2021

Summary/Abstract: Background: The changing nature of the labor market places more value on interpersonal skills than in the past. An examination of what has been done in the field in the past decade reveals the relationship between interpersonal skills and indicators such as employment ability, promotion, and salary, as well as the link between interpersonal skills training and their application in the workplace. Objectives: The purpose of the paper is to present the results of a literary review of the relationship between interpersonal skills and the labor market between the years 2011-2021. Methodology: Literature search was conducted on databases with the use of cumulative Index of ResearchGate, Jstor, Emerald-Insight, Semantic Scholar, Wiley Online, Elsevier and Google Scholar—using specific keywords and a timeframe of 2011 to 2021. All relevant articles were read critically. Findings: In view of the changing labor market, the academy should prepare new candidates not only through the acquisition of professional skills, but also through the acquisition of interpersonal skills through an ongoing dialogue with employers. The impact of interpersonal skills on a range of workplace parameters, including mobility, promotion, and salary, has been documented. Positive correlations have been found between work performance and interpersonal skills training. Through off-the-job training programs, workers can improve their interpersonal skills and improve their performance after training. Conclusion: As interpersonal skills correlate positively with various metrics in the labor market, the trend of change in the labor market in the digital age requires adjustments on the axis between entering the labor market, agreement on the skills list, and agreed measurement tools for improving interpersonal skills training programs and their implementation while at work. Several studies have been done on interpersonal skills from the academic level and throughout the employee's career in the organization, but more research is needed to deepen our understanding of their implications.

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