JOB DEMANDS, MENTAL HEALTH, AND PERFORMANCE: THE MEDIATING INFLUENCE OF SERVANT LEADERSHIP DURING A CRISIS
JOB DEMANDS, MENTAL HEALTH, AND PERFORMANCE: THE MEDIATING INFLUENCE OF SERVANT LEADERSHIP DURING A CRISIS

Summary/Abstract: The purpose of this research is to study the moderating effect of servant leadership in the relationships among job demands, mental health, and job performance during the coronavirus disease 2019 (COVID-19) pandemic. Data from 302 individuals who have been working from home were collected from the United States. Partial least squares was used as the statistical analysis technique. The first analysis examined the direct effect of job demands on individual performance and mental health. The results show that the job demands variable is positively and significantly associated with individual performance and mental health. When the servant leadership variable was introduced as a moderator, high job demands lead to low levels of individual performance when the servant leadership level is low; however, individual performance is also high when the servant leadership level is high. Similarly, when the servant leadership level is low, high job demands lead to low levels of mental health, whereas employees present high levels of mental health when the servant leadership level is high. Therefore, it could be concluded that adopting a servant leadership approach during a crisis could help positively influence employee performance and mental health. Discussions, limitations, and implications are also presented in this study.

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