Duygusal Emek ve Tükenmişlik: Hekimler Üzerine Nitel Bir Araştırma
Emotional Labor And Burn-Out: A Qualitative Research on Physicians

Summary/Abstract: Purpose – The aim of this study is to examine the relationship between physicians' emotional labor behaviors and burnout phenomenon. For this purpose, it has been tried to find an answer to the question of what kind of relationship there is between the two dimensions mentioned. Design/methodology/approach – The interview technique, which is one of the qualitative research methods, was used in the study. The participants of the study are physicians. Criterion sampling type, which is one of the purposive sampling methods, was used to determine the participants. In-depth interviews were conducted with 15 physicians using a semi-structured interview form. The statements of the interviewees were tried to be analyzed by content analysis method. Similar data were made into themes and interpreted in a way that would enable the people who read the research to understand it. Findings – In this study, the dimensions of emotional labor; surface acting, deep acting and genuine emotion were tried to associated with the dimensions of burnout; emotional exhaustion, depersonalization and decrease in the sense of personal accomplishment. As a result of the study, with the increase in the time spent in the profession, it was observed that physicians became insensitive to patients and their relatives. It was concluded that when the physicians experienced emotional contradiction, they experienced more emotional exhaustion, depersonalization and decreased sense of personal accomplishment. Discussion – When the findings are evaluated, it can be concluded that emotional exhaustion can also be seen in physicians who show deep acting. However, it has been concluded that physicians who exhibit surface acting are more exhausted.

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