Result Benchmarking as Evaluation Tool of Effectiveness of Communal Utilities Providing on Local Level (Case Study)
Result Benchmarking as Evaluation Tool of Effectiveness of Communal Utilities Providing on Local Level (Case Study)
Author(s): Viera Papcunova, Ivana Gecikova, Monika HudakovaSubject(s): Energy and Environmental Studies, Environmental and Energy policy, Government/Political systems, Political economy, Public Finances
Published by: Vysoká škola evropských a regionálních studií, z. ú.
Keywords: utility; benchmarking; local level;
Summary/Abstract: As a part of original competencies a municipality provides utilities such as building and maintaining of local streets and roads, public areas, public green areas and public lighting, public cemetery, waste – handling, small building waste – handling etc. The evaluation and recognition of expanditures for communal utilities providing is a very demanding and complicated process. One of possible and usable methods for evaluating of these services is benchmarking. The municipalities can choose benchmarking standards – result or process ones. In this article we used result benchmarking as one of possible evaluation tools of provided utility service in selected municipalities
Journal: Auspicia
- Issue Year: 2012
- Issue No: 1
- Page Range: 67-73
- Page Count: 7
- Language: English
