RESEARCH ON CONSUMERS’ INTENDED USAGE OF COLD CHAIN LOGISTICS SERVICE THROUGH FRESH-FOOD APPS BASED ON THE STRUCTURAL EQUATIONS MODEL
RESEARCH ON CONSUMERS’ INTENDED USAGE OF COLD CHAIN LOGISTICS SERVICE THROUGH FRESH-FOOD APPS BASED ON THE STRUCTURAL EQUATIONS MODEL

Summary/Abstract: By expanding the theory of planned behavior with Structural Equation Modeling, the objective of the study is to investigate consumer behaviors in the purchasing of fresh food through fresh-food apps and cold chain logistics services usage in Shanghai and Beijing, China. The results showed that the usefulness of the fresh-food apps has a positive impact on consumers’ attitudes to enjoying apps’ cold chain logistics services. However, the ease of use of apps has never had a positive impact on consumers’ attitudes towards enjoying cold chain logistics services. Furthermore, consumers’ attitudes, perceived behavioral control and subjective norm have a positive impact on their intention to use cold chain logistics services via fresh food apps. Findings confirmed that attitude plays a part of mediating role in usefulness and behavioral intention.

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