Samoocena dojrzałości jakościowej organizacji produkcyjnej: studium przypadku
Self -assessment of the quality management maturity of a manufacturing organisation: A case study

Summary/Abstract: Manufacturing organisations must constantly adapt to the changing environment in order to remain competitive on the market. This requires rapid adaptation to new conditions through continuous competence development, and this can be analysed by means of self assessment. The authors’ aims are to identify the com-petences which determine a production organisation’s quality management maturity and to design a tool which allows for an organisation’s self -assessment of these competences. Achieving these objectives requires finding an answer to the research question – which competences of an organisation determine its quality maturity? Achieving these objectives and finding an answer to the research question was made possible by conducting a literature review, undertaking a survey and applying the designed tool in practice. It was found that key im-portance should include the leadership capabilities of the organisation’s managers and the its ability to develop the skills, knowledge, use of experience and commitment of its employees. The proposed maturity model is a tool to support rational decision -making in manufacturing organisations

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