SAĞLIK İLETİŞİMİ SORUNLARI İLE SAĞLIK SİSTEMLERİNE GÜVENSİZLİK İLİŞKİSİNDE HEKİME BAĞLILIĞIN ARACI ROLÜ
THE MEDIATION ROLE OF PHYSICIAN LOYALTY IN THE RELATIONSHIP BETWEEN HEALTH COMMUNICATION PROBLEMS AND HEALTH CARE SYSTEM DISTRUST

Summary/Abstract: In the health system, which consists of a complex structure, patients, physicians and all other health professionals have close relationships with each other. If this relationship is maintained in a healthy way, physician loyalty will increase. Otherwise, communication problems and health care system distrust will arise. The aim of this study is to determine the mediating role of physician loyalty in the relationship between health communication problems and health care system distrust. In this context, the survey method, one of the data collection techniques, was used. The questionnaires were applied to a total of 629 people over the age of 18 in Turkey. In the study, it was determined that health communication problems negatively affect physician loyalty. In addition, it was concluded that there was a positive relationship between health communication problems and health care system distrust. Finally, it was seen that the mediating role of physician loyalty is significant in the relationship between health communication problems and health care system distrust.

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