Impact of ICT technology implementation on process and project maturity: the case of large organizations in Poland Cover Image

Wpływ implementacji technologii ICT na dojrzałość procesową i projektową na przykładzie dużych organizacji w Polsce
Impact of ICT technology implementation on process and project maturity: the case of large organizations in Poland

Author(s): Monika Woźniak, Piotr Sliż
Subject(s): Economy, Business Economy / Management, Management and complex organizations, ICT Information and Communications Technologies
Published by: Szkoła Główna Handlowa w Warszawie
Keywords: BPM; process maturity; project maturity; ICT; technology; project management

Summary/Abstract: Contemporary organizations must simultaneously focus on improving operational processes, project management, and the relevance of implemented and utilized technologies. Models assessing the maturity of both process and project management have been successfully employed to evaluate their diligence. However, these models rarely extend their scope to the Information and Communication Technologies (ICT) used within organizations. Yet, the technological level of an organization is currently a key element influencing its functionality. The aim of this study is to investigate the relationship between process and project maturity and the advancement of ICT implementation, using large Polish organizations as a case study. In light of the obtained responses: (1) the levels of process and project maturity were revealed, (2) the connection between process and project maturity with the employed ICT technologies was discussed, and (3) the results were interpreted to provide managerial and research recommendations.

  • Issue Year: 2023
  • Issue No: 195
  • Page Range: 245-266
  • Page Count: 22
  • Language: Polish
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