SATISFACTION WITH SHARED PUBLIC TRANSPORT. CASE STUDY: TIMISOARA
SATISFACTION WITH SHARED PUBLIC TRANSPORT. CASE STUDY: TIMISOARA

Summary/Abstract: Public transport in a city is a vital aspect, having multiple benefits for the environment, society and economy. But in order to effectively provide this service, it is essential that people using public transport are satisfied with its functionality, comfort, accessibility and safety. The purpose of this research is to analyze the level of satisfaction with public transport in Timișoara. The research question aims at whether the people of Timisoara are rather satisfied or dissatisfied with public transport. We adopted a quantitative method, collecting data through a questionnaire administered by field operators. Data analysis included descriptive statistics, correlational analyses, t tests, and ANOVAs. The results showed that the perception of travelers towards public transport in Timișoara tends towards satisfaction, and that age can weakly influence satisfaction towards public transport. This study also provides recommendations on increasing the general satisfaction level with public transport in Timișoara.

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