INSTITUCIONALNA SOCIJALNA ZAŠTITA PORODICA NESTALIH OSOBA
INSTITUTIONAL SOCIAL PROTECTION OF FAMILIES OF MISSING PERSONS

Summary/Abstract: The aim of this research was to examine the institutional social protection of families of missing persons in the area of Tuzla Canton. The research method, content analysis, comparative method, and statistical method were applied, and the instrument was a questionnaire. The research sample consisted of 80 respondents who were heads of households from families of missing persons who have a permanent place of residence in the Tuzla Canton. The research results show that the psycho-social consequences of war and the loss of a family member, trauma, slowness and poor results in searching for missing family members, unemployment, and social exclusion are the most common social problems and psycho-social risks faced by the family members of the missing. The largest number of family members of the missing have the right to family disability benefits and the right to health care. In addition to monetary income, more than two-thirds of the family members of the missing receive counseling assistance from the Center for Social Work. The existing monetary income for one fifth of the family members of the missing is not sufficient to meet basic social needs. In professional social work with the families of the missing, methodical procedures and services of social and other professional work, such as: home visits, information, empowerment, representation, and especially mediation and psychosocial assistance, are absent or rarely used. Based on the results, it can be concluded that the existing institutional social protection is not sufficiently developed to solve the social needs of the majority of families of missing persons more permanently. The improvement of the overall social position can be improved by better cooperation of social protection institutions with non-governmental organizations, by increasing monetary benefits and by implementing programs of employment and psycho-social assistance and programs of social inclusion and empowerment of family members of the missing.

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