POBOLJŠANJE EFIKASNOSTI E-VLADA PRIMJENOM ALATA VJEŠTAČKE INTELIGENCIJE
IMPROVING E-GOVERNMENT EFFICIENCY USING ARTIFICIAL INTELLIGENCE TOOLS
Author(s): Muhamed Ćosić, Azra Ahmić, Edin Alić, Nešad KrnjićSubject(s): Media studies, Public Administration, Communication studies, Government/Political systems, ICT Information and Communications Technologies
Published by: INTERNACIONALNI UNIVERZITET TRAVNIK
Keywords: e-Government; artificial intelligence; automation; cyber security;
Summary/Abstract: In its expansive development, artificial intelligence finds application in the modernization of e-government work in many countries. E-governments strive to respond to the ever-increasing demands placed on them by citizens and other actors involved in the interaction with governments, to carry out an appropriate transformation of their services. The main driver of the aforementioned transformation is the integration of artificial intelligence into government services. Artificial intelligence represents the most important technology for automating the processes of the public sector and state agencies, so governments strive to provide better services to their citizens through it. The potential of this innovative technology can be used to improve citizen engagement and interaction with digital government services. This paper deals with the application of artificial intelligence in e-government with the aim of clarifying how this innovative technology improves public services.
Journal: ZBORNIK RADOVA INTERNACIONALNOG UNIVERZITETA TRAVNIK
- Issue Year: 13/2024
- Issue No: 29
- Page Range: 492-502
- Page Count: 11
- Language: Bosnian
