THE ROLE OF THE EMOTIONAL INTELLIGENCE IN THE WORK OF THE HUMAN RESOURCES MANAGER A BRIEF GUIDEBOOK TO THE DEVELOPMENT OF THE EMOTIONAL INTELLIGENCE
THE ROLE OF THE EMOTIONAL INTELLIGENCE IN THE WORK OF THE HUMAN RESOURCES MANAGER A BRIEF GUIDEBOOK TO THE DEVELOPMENT OF THE EMOTIONAL INTELLIGENCE

Summary/Abstract: Along with the development and the diversification of the duties that fall within the scope of the human resources department, the issue of reorganizing this sector as well as increasing the range of skills and abilities possessed by specialists working in the human resources has also been raised. If for the preparation of individual employment contract knowledge of the labor legislation was required, and for the preparation of a payroll elements of accounting were required, today the requirements for a human resources specialist involve a much more diverse range of knowledge and skills. Thus, the economic or administrative training is joined by knowledge in the fields of psychology, sociology, and biology, without which it would be difficult for the human resources specialist to achieve performance both at the personal level and at the level of personnel management that administer it. The access to information related to the personal development and the knowledge of the human behavior is no longer the exclusive right of psychology. Without diminishing the importance of an academic course in this respect, we would like to bring to attention a "shortcut" thereof, as a result of which any person can acquire a series of knowledge and skills specific to the field. This paper proposes to bring to the field of knowledge the category of information accessible as content, to the employees in the field of human resources who have studies in psychology. We thus connect to a universe of knowledge at the level of personal skills, self-motivation, empathy, identification and observation of emotions, and more concretely, to the emotional intelligence. The present paper came in response to the difficulties that the human resources personnel with predominantly economic education encounter in the activities that require understanding the behavior of employees, in their capacity as human resources. The paper summarizes the elements that define the concept of emotional intelligence and proposes a five-step guide to its development.

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