SEMANTIC MODELING OF SERVICE MANAGEMENT OF SANATORIUM RESORT AND HEALTH ENTERPRISES
SEMANTIC MODELING OF SERVICE MANAGEMENT OF SANATORIUM RESORT AND HEALTH ENTERPRISES

Summary/Abstract: The paper offers semantic model of the service management of sanatorium resort and health enterprises from the perspective of the process approach in which service is subject to both management and the condition of its effectiveness and efficiency. The authors offer an interpretation of the term «service» as a comprehensive qualitative characteristic that reflects the level of satisfaction of holiday-makers with sanatorium resort and health enterprises sanatorium resort and health services,which is due to the service interaction of enterprise personnel and holiday-makers and correlated with quality of service and process of providing it. Essential characteristics of service as a system that includes service content of sanatorium and health services,quality of service interaction and quality of service process have been studied. Introduction of the term «service attractors» as relatively stable parameters of service management of sanatorium resort and health enterprises that provide asymptotically stable development of the enterprise and to improve the quality of service has been substantiated.

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