Propozycja syntetycznego miernika oceniającego działalność instytucji użyteczności publicznej
The proposal measure synthetic evaluation of the activities of public institutions

Summary/Abstract: Presented article is continuation previous paper [Biernacki, 2010]. Author proposes own evaluation method in 5 dimensions of public utilities: (1) economic (effeciency); (2) professional (effectiveness); (3) process; (4) personal (customer satisfaction); (5) social (improvement in public welfare). This paper presents comprehensive evaluation method in activity public utilities, based on standardized and comparable method in five dimensions. Empirical examples present core methotology.

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