THE BENEFITS OF KNOWLEDGE MANAGEMENT AND E-GOVERNMENT IN RAISING CITIZEN ENGAGEMENT – JORDAN CASE STUDY
THE BENEFITS OF KNOWLEDGE MANAGEMENT AND E-GOVERNMENT IN RAISING CITIZEN ENGAGEMENT – JORDAN CASE STUDY

Summary/Abstract: This paper tries to highlight the relationship between Knowledge Management, and e-government success depending on the citizens’ attitude toward it, investigate the factors that can motivate or inhibit citizens to be engaged in egovernment, and investigate the role of knowledge management as a tuning up parameter for raising citizen expectations and trust in e-government and consequently their engagement in its success. The paper mainly focuses on identifying the e-government services in Jordan, and identifying the uses and practices of e-government in Jordan. Kingdom attaches great importance to the transformation of e-government due to the benefits e-government provides to the national economy. The e-government expresses a modern system adopted by governments using the World Wide Web, and the Internet to link their institutions to each other, and connect the various services private institutions and the general public, and the development of information accessible to individuals in order to create transparent relationship characterized by speed and accuracy designed to improve the quality of performance. The research found that the strategic goal of the management of e-government is to support and simplify dealings of stakeholders in the digital society, while the external objective of e-government management is to satisfy the needs of its customers in line with their aspirations and to simplify the mechanism for access to electronic services through various electronic channels. It is known that the activation of information and communication technology leads to provision of services to stakeholders quickly and efficiently, to high credibility and transparency.

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