INFORMATION ARCHITECTURE AND PERFORMANCE – DEMONSTRATED WITHIN THE EMERGENCY MEDICAL SERVICES
INFORMATION ARCHITECTURE AND PERFORMANCE – DEMONSTRATED WITHIN THE EMERGENCY MEDICAL SERVICES

Summary/Abstract: The paper contributes to the ongoing discussion of the relation between informationsystem and organizational performance. This paper examines the relation between architectureguiding the development and the use of information support systems that maintain the performance of time critical services. Our work is based on the IT-Capability Maturity Framework (IT-CMF), a novel IT management maturity model. We detail some aspects of this model from an information architecture perspective and examine a country wide emergency service system (EMS), providing a collection of characteristics meant to guide an emergency response system toward a high level of operational performance. We propose an outline of a framework for analyzing architectural aspects that can help to improve emergency response systems.

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