Responsibility of university and college staff for higher education quality management
Responsibility of university and college staff for higher education quality management

Summary/Abstract: The article analyses the issue of indefiniteness of higher education quality management as a specific area of quality management and the participation of the staff in the development of quality culture. It also investigates the perceptions of university and college staff of their responsibilities to participate in quality management. On the basis of three dimensions (processes, functions and levels) it seeks to define the area of quality management, to reveal the approach of communities of Lithuanian universities and colleges to the distribution of responsibility for quality in the organization and to identify the level of the staff at Lithuanian universities and colleges for quality management. The research determined that all staff groups consider quality management at individual level to be their most important responsibility, whereas their contribution to institutional assessment and audit of quality management system is perceived least. On the basis of the obtained research results it is possible to assume that quality management at colleges is more advanced than at universities: at colleges, the responsibility for quality distribution is more agreed upon, there is more commitment to contribute to a number of quality management areas. Quality management areas that need improvement were also determined in higher education institutions.

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