Spokojenost klientů školy očima vedoucích a pedagogických pracovníků
Client Satisfaction at School from the View of School Executives and Teachers
Author(s): Ilona KočvarováSubject(s): Essay|Book Review |Scientific Life
Published by: Univerzita Karlova v Praze, Nakladatelství Karolinum
Keywords: client satisfaction; quality management at school; school quality
Summary/Abstract: The article is focused on client satisfaction at school from the view of chosen school workers. A model of school satisfaction is created on the base of a qualitative analysis. Basic characteristics of school satisfaction are depicted in the text, as well as problems connected to school satisfaction surveys.
Journal: Orbis scholae
- Issue Year: 7/2013
- Issue No: 1
- Page Range: 67-77
- Page Count: 11
- Language: Czech
