Usługi społeczne a ich odbiorcy
Social services and their recipients

Summary/Abstract: The aim of the article is to present three models of social services’ users. A user as a client is first of all passive. A user as a consumer is given a choice what enables him to make important decisions regarding the shape of services. A user as a citizen has the right to participate in political process and influence the shape of services in more indirect way. The classification presented may be used to indicate important tendency in contemporary social policy: from users as citizens-clients to users as consumers. As a result, social policy must face some new challenges including the potential increase in social inequalities.

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