Pełnomocnik do spraw systemu zarządzania jakością a kontrola zarządcza
Quality management system manager vs. managerial control

Summary/Abstract: This paper discusses the role of quality management system manager according to ISO 9001 in connection with the use of management control in public administration offices. The main objective of the study is to characterize the possible use of quality management system requirements according to ISO 9001 to meet the standards of management control in public administration offices. The paper is based on the method of analysis of the literature and a comparative analysis between the PN-EN ISO 9001:2009 and management control standards for public administration offices. The hypothesis that the requirements of the quality management system according to ISO 9001 meet the standards of management control in public administration offices has been positively verified. This allows a quality manager to find arguments to establish a quality management system as a solution to meet the standards of management control.

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