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Hospital assessment from patients’ view-point

Summary/Abstract: The paper attempts at assessing the results of functioning of hospital with use of multicriteria decision support methods. Research was conducted on a group of selected hospital patients in Małopolska hospitals. The hospitals were assessed according to five main criteria: service availability, communication between employees and patients, nursing and medical care, stay at hospital and others. Each criteria had several subcriteria. Those, in turn, had subsubcriteria related to them. Weights (priorities) were calculated for each of them showing their relative influence for hospital quality assessment. The research results differ significantly from assessments made so far which were based on questions, usually in 5 degree Likert scale, directed to patients.

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