PRIORITIZING HIGHER EDUCATION BALANCED SCORECARD PERFORMANCE INDICATORS USING FUZZY APPROACH IN AN IRANIAN CONTEXT
PRIORITIZING HIGHER EDUCATION BALANCED SCORECARD PERFORMANCE INDICATORS USING FUZZY APPROACH IN AN IRANIAN CONTEXT

Summary/Abstract: Higher education institutes are facing new challenges in order to improve the quality of education. There is a pressure for restructuring and reforming higher education in order to provide quality education and bring up graduates who become fruitful members of their societies. In higher education as in business there are acceptable conventions of measuring excellence. As a result, the implementation of Balanced Scorecard in higher education has been a target of interest in recent years. However, rather than emphasizing on financial performance, higher education has emphasized on academic measures in its Balanced Scorecard. This paper aims to prioritize performance indicators within the higher education balanced scorecard using fuzzy TOPSIS technique. Because Fuzzy Theory is a better approach in comparison to Logical Theory in case of measuring linguistic terms, therefore this paper tries to apply a fuzzy approach in prioritizing the performance indicators introduced by Balanced Scorecard.

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