The Importance of Logistics Service's Perceived Value in Selected Countries
The Importance of Logistics Service's Perceived Value in Selected Countries

Summary/Abstract: The authors first define the reasons for outsourcing with the emphasis on business logistics. They analyze the specific issues of logistics service's per-ceived value in outsourcing logistics activities on the basis of the survey carried out in Slovenia, Croatian, Bosnian-Herzegovina and Serbian-Montenegro com-panies. The purpose of the survey was to measure the customers' perception of different characteristics of logistics provider which can be decisive when manu-facturing firms are trying to make a decision whether to outsource and which logistics provider to select. The paper creates a framework for selection of the important and perceived characteristics of logistics provider relevant to cus-tomer in the process of the logistics supplier selection.

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