Business Process Orientation and Quality Orientation interrelationship – survey results
Business Process Orientation and Quality Orientation interrelationship – survey results

Summary/Abstract: The aim of the paper is to identify and present the interrelationship between the Business Process Orientation (BPO) maturity level and the level of implementation of the Quality Orientation (QO) in selected organizations coming from Poland, Serbia and Ukraine. The key research questions are: Is there a correlation between BPO and QO in surveyed organizations in Poland, Serbia and Ukraine? What is the shape of this correlation in each country? What is the strength of this correlation in each country? Does the strength of this correlation depend on the country in which organizations operate? Methodology: This paper presents the results obtained from survey conducted in Poland, Serbia and Ukraine. This study reports on respondent’s perception concerning Business Process Orientation and Quality Orientation. To measure and analyze the survey results concerning the interrelationship between BPO maturity level and the level of implementation of the QO in organizations there was used a specially designed questionnaire and statistical measure: Pearson’s correlation coefficient. Findings: The study of the correlation between the BPO maturity level and the level of implementation of QO has confirmed that there is a strong correlation between the above-mentioned variables. Identified correlation is an increasing linear function in shape. This means that the higher the level of BPO maturity in surveyed organizations, the higher the degree of implementation of QO. The strength of this correlation does not depend on the country in which the organization operates. Differences are small. The main research limitations of this paper show that the results concern a surveyed sample and report on respondent’s perception of BPO and QO. The paper adds value by the identification of the strength of interrelationship between the BPO maturity level and the level of implementation of the QO in selected organizations from Poland Serbia and Ukraine. It also presents the comparison of correlation between BPO and QO in surveyed countries.

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