Integration or Total Quality Management and Knowledge Management
Integration or Total Quality Management and Knowledge Management

Summary/Abstract: As contemporary society transforms itself into a more learned society and progresses towards knowledge economy, totally new global social and economic contexts keep appearing which require new management principles, skills, abilities and levels of competency. Experts forecasting variations in the European economy state that the most important factors affecting businesses in the European Economic Area and economic development in general will be knowledge, the manufacture of innovative products, and the improvement of manufacturing and management methods. This is why particular attention has been given to knowledge economy, innovations and the quality of human resources in the updated Lisbon Strategy. Quality studies have been acknowledged as a fundamental management discipline by many European business, study and research organisations. The main purpose of this article has been to reveal the peculiarities and correlations between total quality management and knowledge management, to illustrate the influence of these elements on levels of competition among organisations, and to present an integrated model for the mentioned management measures.

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