Анализа пословних перформанси малих и средњих предузећа у Републици Србији према критеријумима efqm модела
Analysis Of Business Performance Of Small And Medium-Sized Enterprises In The Republic Of Serbia According To The Criteria Of The Efqm Model

Summary/Abstract: EFQM business excellence model contains nine criteria by which management of enterprises may conduct self-evaluation to identify the level of business quality in order to achieve business excellence. These criteria also form the basis for evaluating business excellence of enterprises in the process of rewarding quality. This paper is based on theoretical and empirical research aimed at identifying the usefulness of the EFQM model. Through results of empirical research, the paper presents the state of small and medium-sized enterprises in the Republic of Serbia from the perspective of the European Foundation for Quality Management (EFQM)Excellence Model. We measured the level of quality of business excellence elements in small and medium-sized enterprises in the Republic of Serbia according to the methodology of the European Foundation for Quality Management and conducted an analysis of results for each of the nine elements. Subsequently, we gave further recommendations for managers. The aim of the paper is to demonstrate to the scientific and professional community the insufficient level of business excellence model implementation and the need for disseminating information about the EFQM model, especially in small and medium-sized enterprises in the Republic of Serbia.

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