Communication process in a Lean concept
Communication process in a Lean concept

Summary/Abstract: Communication is a process we do for most of the day in our personal and professional lives; yet most of us work on it less than our other skills. We’re taught about proper communication all through school and even into our college education. Every time we are stressed of the importance of clear communication. Most of us have heard the idea “listening is the most important part of communication”; but how many of us continue to work on our communication skills as an ongoing process? Systems theory is the transdisciplinary study of the abstract organization of phenomena, independent of their substance, type, or spatial or temporal scale of existence. It investigates both the principles common to all complex entities, and the (usually mathematical) models which can be used to describe them. A system can be said to consist of four things. The first is objects – the parts, elements, or variables within the system. These may be physical or abstract or both, depending on the nature of the system. Second, a system consists of attributes – the qualities or properties of the system and its objects. Third, a system had internal relationships among its objects. Fourth, systems exist in an environment. A system, then, is a set of things that affect one another within an environment and form a larger pattern that is different from any of the parts. The fundamental systems-interactive paradigm of organizational analysis features the continual stages of input, throughput (processing), and output, which demonstrate the concept of openness/closeness. A closed system does not interact with its environment. It does not take in information and therefore is likely to atrophy, that is to vanish. An open system receives information, which it uses to interact dynamically with its environment. Openness increases its likelihood to survive and prosper. Several system characteristics are: wholeness and interdependence (the whole is more than the sum of all parts), correlations, perceiving causes, chain of influence, hierarchy, suprasystems and subsystems, self-regulation and control, goal-oriented, interchange with the environment, inputs/outputs, the need for balance/homeostasis (feedback), noise analyse and evaluation, change and adaptability (morphogenesis) and equi-finality: there are various ways to achieve goals. Communication in this perspective can be seen as an integrated process – not as an isolated event (Bertalanffy von, 1968).

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