Distancioni b2c ugovori
Distance b2c contracts

Summary/Abstract: Basic characteristic of a distance contract is the physical absence of the parties, using a means of distance communication, today the main place undoubtedly belongs to the Internet, occurs the entire contractual process, including sometimes fulfillment. Distance contracts have been the subject of regulation of Directive 97/7/EC, but in the new millennium the business environment has changed radically by introducing modern technology, new tools like web, email, mobile pushed the traditional one like phone, fax, catalog, telemarketing and etc., and due to its mass acceptance synonymous for distance sales became online sales. Progressive digital environment has opened up a number of issues that needed adequate normative response as consumers have become more vulnerable to traditional risks in a new and different way, and in this regard the Council Directive 2011/83/EU has been adopted. Besides the new directive improve existing rights, it also imposed the traders some additional requirements when entering into e-contracts with consumers. This paper aims to present certain aspects of the legal position of consumers who enter into contracts using the means of distance communication, with special emphasis on Internet contracts, and will try to answer the question what is the status of consumers under the B&H regulations in order to point to future changes.

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