Investigating the Impact of e-Government on Public Management
Investigating the Impact of e-Government on Public Management

Summary/Abstract: This paper explores the role of public management in effective use of resources and increasing efficiency which leads to satisfaction and economic development. Considering the fact that most of the facilities and tools are in the hands of the state, utilization of new methods of management in doing services are noteworthy. Using E-Government, the role of public institutions is more transparent as people have more information and this leads to the essential changes in interactions between government and citizens. In Iran, as a developing country, service centers of E–Government provide various services for citizens. The methodology of the chi-square test is applied to the survey. The results indicate that these centers not only saves time and resources, but also feedback of appropriate services to the citizen's leads to improve management function.

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