Assessing the Impact of the Predictors of Organisational Citizenship Behaviour in the Hospitality Industry in Zimbabwe
Assessing the Impact of the Predictors of Organisational Citizenship Behaviour in the Hospitality Industry in Zimbabwe

Summary/Abstract: The importance of Oganisational citizenship behavior (OCB) is widely acknowledged by manypractitioners and academicians in Zimbabwe and the world over. However, there is generally limitedliterature on OCB in Zimbabwe as there are few studies that were carried out especially on the Zimbabweanhospitality industry. To address this dearth of published studies, the current study attempts to examine thefactors that influence OCB. The conceptualised model and four hypotheses are empirically validated using asample of 200 non-managerial hospitality industry employees who were randomly selected from threeidentified categories of hotels which were stratified according to the hotel star rating (3, 4, and 5 star hotelscategories). The data were analysed using descriptive, correlation and regression analyses. The resultsindicate that the individual, organizational and leadership characteristics are significant predictors of OCB.However, task characteristics emerged as an insignificant factor to OCB. The findings have implications tohospitality management in Zimbabwe who are advised to make efforts of ensuring proper individual,organizational and leadership characteristics among employees and management so as to enforce OCB.

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