SaaS – poziom jakości usług z punktu widzenia małych przedsiębiorstw
Saas – Quality of Service in Order to Small Enterprises’ Point of View

Summary/Abstract: The development of information technologies, cheaper and easier access to the Internet, the search for savings and focusing on basic enterprise’s processes enhances the popularity of outsourcing IT solutions. For some time enterprises have had the possibility of using applications in the SaaS model (Software as a Service). The main aim of the article is to analize chosen issues about the quality of services in the SaaS model related to invoicing applications from the point of view of small enterprises. The first part of the article contains general info on SaaS model, its pros and cons in the users’ point of view. The second part contains general info on SLA (Service Level Agreements). It contains classification of SLA proposed by the ASP Industry Consortium. The concluding part refers to the legal aspects of services offered and factors which may have influence on the quality from the users’ point of view.

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