PARADOKSY ORGANIZACYJNEGO UCZENIA SIĘ NA PRZYKŁADZIE PROCESÓW WYKORZYSTANIA DOŚWIADCZEŃ
ORGANISATIONAL LEARNING PARADOXES: THE CASE OF LESSONS LEARNED PROCESSES

Summary/Abstract: The Lessons Learned process is an example of the organisational learning process establishing the bridge between knowledge management and change management. The idea of Lessons Learned is focused on recognising problems in organisations, analysing them in order to find solutions and develop recommendations, implementing changes and disseminating knowledge and lessons. Simultaneously, Lessons Learned systems are interested in sharing and institutionalising Best Practices. The aim of the paper is to analyse the paradoxes observed in Lessons Learned processes. Achieving the aforementioned aim requires meeting two intermediary goals: 1) validating the coherence of Lessons Learned procedures with the model of the organisational learning process, 2) discussing paradoxes within all the stages of the Lessons Learned process i.e. identifying lessons, learning lessons and sharing lessons.

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